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Find information about ticket types, managing your booking, changing dates, refunds, and everything you need before your visit.
If you don’t want to choose your booking date now, purchase a Gift Voucher from our website. Gift Vouchers are valid for 3 years from the purchase date and can be easily redeemed online. Gift to yourself, a colleague or friends and family. Gift vouchers are a flexible way to gift our experiences.
In the unlikely event that your tour is cancelled, you will be notified by SMS at least 2 hours before your departure time. You will be given the option to reschedule your experience to another day or receive a full refund.
Booking is definitely recommended, especially during peak season, pre-booking on our website is highly recommended to avoid disappointment.
Tours operate daily from late May to early November, with up to six departures each day.
A general admission whale watching ticket includes an unforgettable cruise of up to 2.5 hours along the iconic “Humpback Highway.” Guests board at the Sea World Cruises Terminal and enjoy access to indoor interpretive displays before taking their seats on a purpose‑built whale‑watching vessel featuring live underwater viewing and hydrophones. Knowledgeable marine naturalist guides provide expert commentary throughout, and all cruises come with a 100% whale-sighting guarantee. Food and drinks are not included, but the terminal café offers refreshments, and light snacks and beverages are available for purchase onboard.